Política de reembolso
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at boutiqueannlees@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at boutiqueannlees@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at boutiqueannlees@gmail.com.
Políticas de Devolución (Return Policy)
Se dispone de siete (7) días para devolver la mercancía a partir de la fecha de entrega.
NO se realizará devolución de dinero; se le adjudicará un crédito para redimir en tienda por 12 mese.
El cliente se hará responsable de costear los gastos de envío tanto en la compra inicial como en las devoluciones.
Toda la mercancía debe ser devuelta en perfectas condiciones, sin ser utilizadas y con todas sus etiquetas originales.
La mercancía en oferta no tiene cambio ni devolución
Mercancía defectuosa y/o dañada debe ser notificada dentro de un periodo de siete (7) días. Asimismo, si ha recibido un artículo por error.
Return Policy (Return Policy)
You have seven (7) days to return the goods from the date of delivery.
No refund will be made; you will be awarded a credit to redeem in store for 12 months.
The customer will be responsible for paying the shipping costs both in the initial purchase and in the returns.
All merchandise must be returned in perfect condition, unused and with all their original labels.
The merchandise on sale has no exchange or return
Defective and/or damaged merchandise must be notified within a period of seven (7) days. Also, if you have received an item by mistake.
Direction
Aven. Julio Gotay Sanchez L 28, Fajardo Puerto Rico 00738-3817